At Shore Beachwear, we’re committed to bringing coastal-inspired style to your doorstep with care and efficiency. Whether you’re shopping for our signature bikinis, comfortable loungewear, or perfectly fitted bras, we want your experience to be as refreshing as a day by the sea.

Shipping Information

We ship worldwide (excluding some Asian regions and remote areas) using trusted carriers to ensure your beachwear arrives safely.

Shipping Options & Times

  • Standard Shipping (£12.95):
    • Order processing: 1-2 business days
    • Delivery via DHL or FedEx
    • 10-15 business days delivery after dispatch
  • Free Shipping (Orders over £50):
    • Order processing: 1-2 business days
    • Delivery via EMS
    • 15-25 business days delivery after dispatch

Note: Delivery times are estimates and may vary depending on destination and customs processing.

Returns & Exchanges

We want you to love your Shore Beachwear pieces as much as we do. If you’re not completely satisfied, we offer returns or exchanges within 15 days of receiving your order.

Non-Returnable Items

For hygiene reasons, we cannot accept returns on:

  • Swimwear bottoms and knickers (including Brazilian Knickers, Bikini Knickers, and Full Briefs)
  • Personalized or custom-made items
  • Items marked as final sale

Return Conditions

All returned items must be:

  • Unworn, unwashed, and in original condition
  • In original packaging with tags attached
  • Accompanied by proof of purchase

How to Return or Exchange

  1. Contact us within 15 days of receiving your order at [email protected] with your order number and details about the item(s) you wish to return or exchange.
  2. Wait for approval – Our customer care team will respond within 2 business days with return instructions.
  3. Package your items securely in the original packaging if possible.
  4. Ship your return to our Gloucester headquarters using a trackable shipping method:
    Shore Beachwear Returns Department
    26 Clifton Rd
    Gloucester, GB GL1O 2XG

Note: Return shipping costs are the customer’s responsibility unless the return is due to our error.

Refund Process

Once we receive and inspect your return:

  • Refunds will be processed within 5-7 business days
  • Your refund will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping costs are non-refundable
  • You’ll receive an email confirmation when your refund has been processed

Depending on your payment provider, it may take additional time for the refund to appear on your statement.

Exchange Process

For exchanges:

  • Follow the same return process above
  • Clearly indicate in your email which item(s) you’d like to exchange for
  • We’ll ship your new item once we receive the return
  • Price differences will be charged or refunded as needed

International Returns

For customers outside the UK:

  • Please mark the package as “Returned Goods” to avoid customs charges
  • We cannot refund original shipping costs or any customs/duties fees you may have paid

Damaged or Incorrect Items

If you receive a damaged or incorrect item:

  • Contact us immediately at [email protected] with photos of the issue
  • We’ll arrange for a replacement or refund at no additional cost to you
  • In some cases, we may ask you to return the item using a prepaid shipping label

Return Request Template

Use this template when contacting us about your return:

Subject: Return Request – Order #[Your Order Number]

Dear Shore Beachwear Team,

I would like to request a return/exchange for my recent order (#[Your Order Number]). Below are the details:

Item(s) to return: [Product Name, Size, Color]
Reason for return: [Please specify]
Preferred resolution: [Refund/Exchange for [Product Name, Size, Color]]

Please advise next steps at your earliest convenience.

Best regards,
[Your Full Name]
[Your Email Address]
[Your Contact Number]

COVID-19 Safety Measures

For your safety and ours:

  • We ask that you wash your hands before handling returns
  • Ensure all items are free from contaminants
  • Our team is following all recommended health guidelines when processing returns

From our coastal headquarters to your favorite beach destination, we’re here to ensure your Shore Beachwear experience is seamless and satisfying. If you have any questions about our shipping or returns policy, don’t hesitate to contact our customer care team.